FAQ — leaf

Frequently Asked Questions

1. Download Leaf Rides app

2. Create your account

3. Find a Leaf scooter at a nearby parking zone

4. Scan or enter the scooter’s/Bike’s QR code with your phone

5. Kick off with one foot on the scooter

6. Enjoy a fun, safe journey to your destination

7. Park and lock the scooter/bike in a safe location out of street and foot traffic

We offer pedal-assist e-bikes alongside our scooters for rentals.
The process to rent our e-bikes is the same as the scooters.
WARNING
e-bikes are not standard bicycles, they have a pedal-assist motor that automatically starts when you pedal.
Always be aware of your surroundings before you begin, and as you ride.
Always wear a helmet.
Contact 218-302-4962 for additional questions about our e-bikes

We charge $1 to unlock and 39¢ per minute (plus tax) to ride. Scooters on pause are charged 20¢ per minute.
PLEASE USE THE PAY-PER-RIDE OPTION for payment
Rides WILL NOT automatically end after a top-up total has been reached, a ride must be ended by the user in a designated parking zone, users are charged the amount of time for the ride.
Top-up is a feature intended for frequent riders who wish to pre-upload funds they plan to use in the app. If a top-up balance goes negative, the ride will change to a pay-per-ride mode and will charge the total duration of the ride.
There is a $20 minimum balance for a top-up amount. If less than $20 is uploaded to the leaf wallet, the ride will automatically start with the pay-per-ride option.

Give those on foot the right of way
Ride in bike lanes, bike paths or close to the right curb when a bike lane is not properly marked.
Do not ride on sidewalks.
Walk scooters across the Lift bridge.

Park in Designated parking areas indicated on the app.
- parking zones are indicated in green boxes indicated on the app map.
Park out of the public right of way; keep walkways, driveways, access ramps, fire hydrants, bus stops, and shop entrances clear.
Park Scooters close to the curb, facing the street near designated bike or scooter parking areas, between parking meters, or street signs.
Make sure your kickstand is securely in the down position so that the scooter stays upright.
Avoid uneven surfaces like grass, gravel, rocks, or inclines.

Speed zones are geofenced areas that act as safety precautions for certain physical locations.
We have both “slow-speed zones” and “No-ride zones” indicated on the app map.
Slow speed zones will slow the speed of scooters. Slow speed zones are indicated by yellow areas on the app map.
No-ride zones are restricted areas on the app map. No-ride zones are indicated by red areas on the app map.

Slow speed zones indicated by yellow areas, restricted areas shown by red.